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P O Box 101 Craigieburn VIC 3064 Australia
Frequently Asked Questions
Below are some of the most frequently asked questions. If you can’t find your question, please feel free to ask us by filling up the above form
What are the technology requirements?
Please make yourself aware of the following IT requirements to be able to access and successfully complete the courses.
- Microsoft Windows (XP or higher i.e. Windows 10) or Mac OSX 10.5 or higher
- Latest web browsers i.e. Chrome, FireFox or Microsoft Edge
- 1.5 GHz Processor or higher
- 2GM RAM or higher
- 64GM Hard Drive or higher
- Microsoft Office 2010 or higher
- Broadband internet
- Adobe Reader XI
- Adobe Flash player
How can I make payments for the course?
You can make payment by using your credit card or PayPal account. We accept all major credit cards i.e. Master, Visa cards.
Is it safe to use credit card on this website?
All payments are processed securely using the latest encryption technology. We do not store your credit card details.
What is the duration of these course?
There is no set duration as some learners are able to complete courses quickly than others. You will have access to the course for 12 months from the date of registration.
We have provided a rough guide on the number of hours taken on average to complete each chapter, but it may vary from individual to individual.
Are these accredited?
Our courses are not accredited, as they are mainly for professional development only. Although our courses are developed by industry experts and curriculum writers.
Will I receive a certificate on completion?
Yes, all learners who complete the course, are issued a “Certificate of Completion”
What is your refund policy?
Our mission is to deliver exceptional educational services and we are not driven by financial benefits. We do provide refund, only if you are not issued the course login details, and you request refund prior to us issuing you the course login details.
Do you deliver face to face training sessions?
No – At the moment, Auxines offers online courses only. In the future, there may be an opportunity to deliver these courses face to face.
I am looking for a particular course, but I am unable to find it on your course lit?
If you are unable to find a course that you want us to deliver, please let us know. We may very well be in the process of developing the course you are after. Get in touch with us.
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